FAQ

How long does it take to install PebbleFlex® or AquaFlex®?
That can vary based on the square footage being installed. Usually any installation under 1,500 sq. ft. can be installed in two days. Day 1 is for the prep of the existing surface. Day 2 is for the actual installation. We always recommend at least a 48-hour cure time, which varies based on climate.
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Are PebbleFlex and AquaFlex available everywhere?
To ensure a quality installation of our PebbleFlex and AquaFlex surfacing, we work with a network of certified installers who are trained to deliver consistent, proper installations. That being said, we only offer PebbleFlex and AquaFlex in limited geographic areas where we have trained installers in place.
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If you are installing my residential pool deck, will my pool be covered?
Yes, in almost all cases we cover your pool with plastic, especially during the grinding (keying) process.
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Are PebbleFlex and AquaFlex fade resistant?
They will not discolor from the ultraviolet rays of the sun.
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Does PebbleFlex or AquaFlex harden and get brittle or crack?
Our thermo-plastic pebbles remain flexible for years.
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How do these products withstand climate variations?
Due to the flexible nature of PebbleFlex and AquaFlex, they can weather freeze/thaw cycles without the worries of peeling, flaking or popping up. In warmer climates with heavy direct sunlight, both systems are immune to the breakdown and fading you see with other types of safety surfaces.
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Are PebbleFlex and AquaFlex long-term surfacing solutions?
The innovative technology and use of high-quality raw materials outlasts other products used in the resurfacing industry. PebbleFlex has been on the ground since 1996.
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Are PebbleFlex and AquaFlex slip resistant?
Yes. Both systems have passed ASTM slip-resistant testing.
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Are PebbleFlex and AquaFlex chemical resistant?
Yes. Both withstand various cleaning agents as outlined in our Maintenance and Cleaning Instructions.
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Are PebbleFlex and AquaFlex easy to clean?
PebbleFlex is very easy to clean with an all-purpose cleaner and a power-washer on the fan setting (not a concentrated stream). Refer to our Maintenance and Cleaning Instructions for a list of acceptable cleaning agents and maintenance guidelines to extend the life of your surface.
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Is this product toxic in any way?
The PebbleFlex and AquaFlex application process does not use harmful or toxic chemicals (including latex).
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Is AquaFlex chlorine resistant?
AquaFlex products are not affected by chlorine, which is commonly used in and around commercial swimming pools, and/or splash pads.
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Can I have a cushioned layer for water play?
AquaFlex is the only water surfacing option that offers an optional cushioning layer allowing for safer water play for recreational facilities.
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Do these products meet the Consumer Product Safety Commission (CPSC) and Americans with Disabilities Act (ADA) guidelines?
PebbleFlex and AquaFlex have been certified and approved for use in commercial and residential play environments and meet both the ADA and CPSC fall height guidelines.
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Are there porous and non-porous products available?
Both PebbleFlex and AquaFlex come with an optional availability to be porous or non-porous depending on local regulations. If you are unsure, contact us directly to see which option is right for you.
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Can designs be installed in PebbleFlex and AquaFlex?
From borders to logos, PebbleFlex and AquaFlex systems will accommodate a variety of designs. Take a look at some ideas in our PebbleFlex Gallery and AquaFlex Gallery.
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Do you offer a warranty?
Yes, we offer a five-year limited warranty on our PebbleFlex surfacing system against failure due to discoloration or delamination, manufacturing defects, installation services and impact attenuation. A three-year limited warranty is offered on our AquaFlex surfacing system, against failure due to discoloration or delamination, manufacturing defects and installation services.

This warranty does not include any cosmetic issues or wear and tear from normal use. It is valid only if the play structures and/or equipment are erected to conform with Landscape Structures’ installation instructions and maintained according to the maintenance procedures furnished by Landscape Structures Inc.
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What are your Terms of Sale?
Pricing Landscape Structures’ list prices do not include delivery and handling charges. Prices are subject to change without notice.

Terms To tax-supported institutions and those with established credit: net 30 days from the date of the invoice. 1.5% per month thereafter; freight charges are prepaid and applied to the invoice.

Taxes Landscape Structures’ list prices do not include applicable taxes, if any.

Weights Weights are approximate and may vary.

Delivery If delivery of the equipment is by common carrier, and there is damage or a shortage, notify the carrier at once and sign delivery documents provided by the carrier noting the damage or shortage. Most products are delivered on large pallets and will require a forklift or similar equipment to unload as a unit on the site.

Installation All play structures and/or equipment are delivered unassembled and packaged with recyclable materials. For a list of factory-certified installers in your area, please contact your Landscape Structures playground consultant.

Service We have knowledgeable, qualified playground consultants throughout the world who are available to help you before, during and after the sale. Landscape Structures has proprietary design software that features all of our parts and pieces in pull-down menus. With this software, your playground consultant can design a playground layout that meets not only your needs, but ASTM and CPSC standards as well. In addition, we have a full staff of NPSI-certified designers, along with 2D and 3D drawing capabilities, to assist you with your playground plans and custom capabilities.

Please contact us at:
Landscape Structures Inc.
601 7th St. South
Delano, MN 55328-8605
888.438.6574
763.972.3391 (outside the USA)
playlsi.com

Return Policy As an indication of our commitment to our customers, Landscape Structures will accept returns of new structures and/or new equipment purchased within 60 days of the original invoice date. Advance notification is necessary to ensure proper credit. Parts not included in this return policy are custom parts (including PlayShaper posts), as well as used or damaged parts. A 20% restock fee plus all return freight charges will apply to all product returns.
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